Info

All of my items are sent with Royal Mail and will require a signature on delivery. You will recieve a notification once your item(s) have been shipped. You can expect them to be posted within 2 business days of being purchased. Please note, transit times are separate from this. A shipping notification will be sent to you when your order is in transit, and you can choose the method of delivery that suits your preferences best. We offer

• Royal Mail special delivery -  guaranteed next day delivery.
• 1st class post with a signature on delivery. Delivery aim 1-2 days.
• 2nd class post with a siganture on delivery. Delivery aim 3-5 days.

Please note, transit times are out of my control. Royal mail provide delivery aims so please choose the best option based on when you need your goodies for. I cannot accept responsibility for delays from the point of posting.

In the unlikely event you are not happy with your purchase, please reach out to me via E-mail, or through the contact tab on the navigation panel at the top of my website. Please include your details and the order number when making contact. If your item has been damaged in transit, please send me photos of the packaging and item as you recieved it. This is so I can escalate this to Royal Mail.

I can offer to make a replacement for you in most cases, otherwise, we can discuss a refund. Please note, refunds and replacements can only be considered if they are highlighted to me within 7 days of your order being delivered. If this time has elapsed, unfortunately I am unable to consider a replacement or a refund. I am unable to offer refunds due delivery issues with Royal Mail - etc, left in a safe space/neighbour you were not aware of, delivered to the wrong address. If there are significant delays outside of the delivery estimate, please get in touch with me and I can look into this further. Royal Mail consider items 'lost', after 10 working days of an item being posted. Issues will be raised with them, by myself after this period of time.

When contacting me please;

• Include your name, proof of purchase/ order number.
• Outline the issue and ideal resolution.
• Attach photos of the item in its original packaging, as it was recieved. If the issue is because of transit damage, please send photos of damage sustained.
• Responses from myself may not be instant, but you can expect a reply within 2 days of your query being submitted.
• Issues highlighted more than 7 days of being delivered can not be considered.

Refunds and replacements will not be considered in the instance your address has been typed incorrectly at the point of sale. Please also make sure your address is correct on your Paypal account if you choose them to complete your purchase. Refunds will be issued back to your original payment method.